FAQ

0
FAQ
FAQ

FAQ

FAQ's Categories

WARRANTY / SERVICE

If you purchased under your account through CITIZEN Watch Mall online, your warranty will auto-registered upon order completed after 15days of purchase and you can find it under your member account. But if you purchased as guest account, then you will be required to do your own warranty registration online through member.citizen.com.sg. You are strongly advised to purchase with an account to have hassle free in registering for your warranty.

Any Citizen watch with Eco-Drive and Mechanical movement comes with a three-year, limited warranty valid in SINGAPORE, MALAYSIA and BRUNEI when register online through member.citizen.com.sg. Only valid for purchases made in Singapore, Malaysia, and Brunei (“Territory”) from retailers by Citizen Watches (H.K.) Ltd Singapore Branch or Citizen Watches (Malaysia) Sdn. Bhd. (“Citizen”, in their respective markets), as an Authorized Retailer.

Otherwise all warranty will only valid for one year International Warranty.

The Three-Year Limited Warranty will be honoured only by Service Centres in Singapore and Malaysia. Service Centres located in other parts of the world will only provide warranty service under the one year International Warranty.

Citizen warrants this watch (except the power cell, case and its components [including crystal, stem, crown], bracelet and its components [including clasp, links, pins, screws], strap and its components or any accessories) to be free of defects in material and workmanship and to meet the timekeeping accuracy specification in the instructions.

There are, however, some circumstances in which a Citizen Watch guarantee doesn't cover the repair or replacement of a watch. These aren't hidden in the small print. Here's what isn't covered:

(a) Damage, accidental or otherwise, to the watch while in the possession of a consumer not caused by a defect in material or workmanship.

(b) Damage caused by accident, misuse, tampering with or failure to follow the care and special handling provisions in the Instructions.

(c) Damage and/or scratches to the finish of the case, crystal, bracelet, strap or other components caused by wear or accident.

(d) Moisture damage to a watch not marked ‘water resistant’ on the case back or damage from moisture in ‘water resistant’ models that is a result of opening the watch, broken or damaged components.

(e) Damage caused by the consumer’s failure to have the watch serviced at the consumer’s expense in accordance with the following schedule of regular maintenance.

Power cells must be replaced immediately when power is lost (except Eco-Drive). Water resistant models, including Eco-Drive, must be tested and resealed every two to three years or whenever battery is replaced on battery operated models, whichever comes first. (f) Damage caused by repairs or alterations of the watch by anyone other than one of the Authorized Service Centres listed in the guarantee booklet.

The terms and conditions of a Citizen Watch guarantee are as follows:

The guarantee becomes effective at the date of purchase

You must provide proof of purchase before any work can be carried out on your watch under the guarantee. Please note that without this proof any work carried out will be chargeable. Please keep your purchase receipt.

All work will be carried out by Citizen Authorized Service Centres.

Any parts which are replaced will become the property of Citizen.

The repair or replacement of your watch under guarantee will not extend the period of the guarantee.

A Citizen Watch guarantee becomes effective on the date of purchase.

You can download PDFs of instruction manuals from the support page of our web site.

The instruction manuals are listed following movement numbers of the watches.

 

You can search the numbers on this page.

・For some models, you can also use the abbreviated instruction.

Instruction manual

https://www.citizenwatch-global.com/support/guide/manual.html

Your new Eco-Drive watch is specially powered by proprietary ECO-DRIVE technology, which converts any source of light (natural and artificial) into usable energy. The harnessed energy is then stored in a special power reserve to keep your timepiece charged and running properly.

If you wear your new Citizen Eco-Drive watch on a regular basis, recharging will be virtually automatic as regular exposure to light will keep your power reserve unending. Recharge times will vary based on your timepiece and the type of light utilized; direct sunlight is the fastest, most efficient light source for recharging.

General charging requirements for basic analog Eco-Drive watches:

  • Outdoors on a sunny day (100,000 illuminance/lux): 2 minutes for 1 day use; 11 hours to full charge
  • Outdoors on a cloudy day (10,000 illuminance/lux): 12 minutes for 1 day use; 40 hours to full charge
  • At a distance of 8 inches under a 30W fluorescent light (3,000 illuminance/lux): 40 minutes for 1 day use; 130 hours to full charge

When fully charged, your Eco-Drive will continue running - even in total darkness - for at least six (6) months.

If you plan to store your Citizen Eco-Drive in the dark, you should do this for no more than six (6) months. After this extended period of time, you should ensure that your timepiece is exposed to bright light for the full recharge period as outlined above.

Newsletter

Join our newsletter and be the first to receive updates and promotions