FAQ

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FAQ
FAQ

FAQ

FAQ's Categories

CANCELLATION / RETURN / REFUND

You may only cancel your order before receiving shipping confirmation email. Just simply email us at hello@citizen.com.sg with the subject title: Cancel Request – Your Order Number and provide your order number in your email.

Take note: Once you received shipping confirmation email, cancellation of order is not accepted.

Items purchased online from CITIZEN Watch Mall can be returned to CITIZEN Singapore warehouse for a refund that comply with our Return Policy within 15 days of receipt of your order, and are in product original condition and packing.

A Return Authorization is required for all returns.

To obtain a Return Authorization, please email us at hello@citizen.com.sg with the subject title: Return Request – Your Order Number and provide your order number and return reason in your email.

In the event that you have received incorrect or damaged item(s), email us at hello@citizen.com.sg with the subject title: Wrong Item/Damaged Item Received – Your Order Number and provide your order number, the matter of the issue (eg. Incorrect/ damaged item) and the photos as proof of the incorrect or damaged item(s) in your email.

We regret to inform that Citizen Watch Mall online does not accept any exchange of products. If you are unsatisfied with our products you can return the product back to us within 15 days of receipt of your order in product original condition and packaging and we will refund the credit back to your original mode of purchase.

A Return Authorization is required for all returns.

To obtain a Return Authorization, please email us at hello@citizen.com.sg with the subject title: Return Request – Your Order Number and provide your order number and return reason in your email.

Once your return item has been received by our warehouse (or if you have cancelled your items online), credit card holders will receive the refunded amount in their next billing cycle. For debit cards, the amount will be returned within 30-60 days.

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