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No, you do not need to create an account to make a purchase. You can check out as a guest. Alternatively, you can create an account so that you don’t need to re-enter your personal information again the next time you shop with us and automatically become CITIZEN Club Member to enjoy member discounts, benefits and newsletters not only that your online purchase will auto-registered with warranty.

We do provide free gift wrapping and message card as you might want to give a surprise to someone special. We will wrap your order and deliver it directly to your intended recipient. You may choose to print a message on a message card by writing in comment box during checkout, which will be attached to the parcel. No selection of wrapping paper and message card design but we will ensure that it is wrapped well and nice presented to your intended recipient.

You can enter your wrist size in cm in the comment box during check out so we can adjust accordingly before shipment. If not you can choose to visit CITIZEN watch service centre to have your watch bracelet adjustment for free. If you forgotten to write in comment box and still need us to adjust before shipping, email us at hello@citizen.com.sg with your order number and indicate your wrist size in email before receiving shipping confirmation email. Once your order has been shipped out, we will not able to do the adjustment for you.

If you change your mind after placing your order, you may cancel your order before receiving shipping confirmation email or you may return the item(s) that comply with our Return Policy within 15 days of receipt of your order, and are in product original condition.

Unfortunately we are not able to make changes of items in your order but you can choose to cancel your order before receiving shipping confirmation email and place a new order.

Once you received shipping confirmation email for your order, you will not be able to cancel your order.

You will receive an order confirmation email with the order summary right after you have placed your order with a successful transaction. Once your order has left our warehouse, you will receive a shipping confirmation email with a tracking number so that you can track delivery progress.

During selected promotions and events, prices and promotion schemes in CITIZEN Watch Mall online store and in retail stores may differ.

Currently we only ship to Singapore and Malaysia. For Singapore, there is some restricted areas that we are not able to deliver.

For Singapore order, you can choose either free standard shipping or self-collection from CITIZEN office Singapore.

Standard Shipping duration 1-3 working days and self-collection 1-2 working days.

For Malaysia order, we apologise that we will only provide free standard shipping service as the items are all shipped out from Singapore.

Standard Shipping from Singapore to Malaysia duration 3-5 working days.

Self-collection is only available for Singapore. Your order is ready for collection once you receive a ready for collection email. Address for self-collection: 60 Albert Street #17-08 OG Albert Complex Singapore 189969 Collection timing: Mon to Fri 9am-12.30pm & 1.30pm-5pm.

For Singapore order, you may track your order via Ta-Q-Bin by entering the 12 digit tracking number that you received from us by email on your shipment.

For Malaysia order, you may track your order via GDex by entering the tracking number that you received from us by email on your shipment.

The tracking information with our logistic partners will be available within 24 hours after shipping.

You may only cancel your order before receiving shipping confirmation email. Just simply email us at hello@citizen.com.sg with the subject title: Cancel Request – Your Order Number and provide your order number in your email.

Take note: Once you received shipping confirmation email, cancellation of order is not accepted.

Items purchased online from CITIZEN Watch Mall can be returned to CITIZEN Singapore warehouse for a refund that comply with our Return Policy within 15 days of receipt of your order, and are in product original condition and packing.

A Return Authorization is required for all returns.

To obtain a Return Authorization, please email us at hello@citizen.com.sg with the subject title: Return Request – Your Order Number and provide your order number and return reason in your email.

In the event that you have received incorrect or damaged item(s), email us at hello@citizen.com.sg with the subject title: Wrong Item/Damaged Item Received – Your Order Number and provide your order number, the matter of the issue (eg. Incorrect/ damaged item) and the photos as proof of the incorrect or damaged item(s) in your email.

We regret to inform that Citizen Watch Mall online does not accept any exchange of products. If you are unsatisfied with our products you can return the product back to us within 15 days of receipt of your order in product original condition and packaging and we will refund the credit back to your original mode of purchase.

A Return Authorization is required for all returns.

To obtain a Return Authorization, please email us at hello@citizen.com.sg with the subject title: Return Request – Your Order Number and provide your order number and return reason in your email.

Once your return item has been received by our warehouse (or if you have cancelled your items online), credit card holders will receive the refunded amount in their next billing cycle. For debit cards, the amount will be returned within 30-60 days.

For Singapore order, all prices are stated in Singapore dollars (SGD). Order will be charged in SGD ordered placed from Singapore.

For Malaysia order, all prices are stated in Malaysia Ringgit (MYR). Order will be charged in MYR ordered placed from Malaysia.

Prices stated are inclusive of GST for Singapore and SST for Malaysia, we will not charge any additional taxes.

CITIZEN Watch Mall online will gladly accept the following methods of payment:

For Singapore, credit/debit cards (Visa, MasterCard and JCB), and Paynow.

For Malaysia, credit/debit cards (Visa/MasterCard).

Please note items will not be dispatched until full payment has been received by CITIZEN.

We regret to inform that we are not able to provide multiple methods of payments at this moment.

Yes, we do!

For Singapore, we offer interest free instalments with hoolah. Our collaboration with hoolah provides you with 0% interest financing option, allowing you to split your payment into 3 instalments paid over the span of 3 months. The instalment plan is available to all residents of Singapore aged 18 and above, with a debit or credit card issued by any Singapore bank. There is no minimum spending requirements. Find out more about hoolah Instalment Plan on their website.

If you purchased under your account through CITIZEN Watch Mall online, your warranty will auto-registered upon order completed after 15days of purchase and you can find it under your member account. But if you purchased as guest account, then you will be required to do your own warranty registration online through member.citizen.com.sg. You are strongly advised to purchase with an account to have hassle free in registering for your warranty.

Any Citizen watch with Eco-Drive and Mechanical movement comes with a three-year, limited warranty valid in SINGAPORE, MALAYSIA and BRUNEI when register online through member.citizen.com.sg. Only valid for purchases made in Singapore, Malaysia, and Brunei (“Territory”) from retailers by Citizen Watches (H.K.) Ltd Singapore Branch or Citizen Watches (Malaysia) Sdn. Bhd. (“Citizen”, in their respective markets), as an Authorized Retailer.

Otherwise all warranty will only valid for one year International Warranty.

The Three-Year Limited Warranty will be honoured only by Service Centres in Singapore and Malaysia. Service Centres located in other parts of the world will only provide warranty service under the one year International Warranty.

Citizen warrants this watch (except the power cell, case and its components [including crystal, stem, crown], bracelet and its components [including clasp, links, pins, screws], strap and its components or any accessories) to be free of defects in material and workmanship and to meet the timekeeping accuracy specification in the instructions.

There are, however, some circumstances in which a Citizen Watch guarantee doesn't cover the repair or replacement of a watch. These aren't hidden in the small print. Here's what isn't covered:

(a) Damage, accidental or otherwise, to the watch while in the possession of a consumer not caused by a defect in material or workmanship.

(b) Damage caused by accident, misuse, tampering with or failure to follow the care and special handling provisions in the Instructions.

(c) Damage and/or scratches to the finish of the case, crystal, bracelet, strap or other components caused by wear or accident.

(d) Moisture damage to a watch not marked ‘water resistant’ on the case back or damage from moisture in ‘water resistant’ models that is a result of opening the watch, broken or damaged components.

(e) Damage caused by the consumer’s failure to have the watch serviced at the consumer’s expense in accordance with the following schedule of regular maintenance.

Power cells must be replaced immediately when power is lost (except Eco-Drive). Water resistant models, including Eco-Drive, must be tested and resealed every two to three years or whenever battery is replaced on battery operated models, whichever comes first. (f) Damage caused by repairs or alterations of the watch by anyone other than one of the Authorized Service Centres listed in the guarantee booklet.

The terms and conditions of a Citizen Watch guarantee are as follows:

The guarantee becomes effective at the date of purchase

You must provide proof of purchase before any work can be carried out on your watch under the guarantee. Please note that without this proof any work carried out will be chargeable. Please keep your purchase receipt.

All work will be carried out by Citizen Authorized Service Centres.

Any parts which are replaced will become the property of Citizen.

The repair or replacement of your watch under guarantee will not extend the period of the guarantee.

A Citizen Watch guarantee becomes effective on the date of purchase.

You can download PDFs of instruction manuals from the support page of our web site.

The instruction manuals are listed following movement numbers of the watches.

 

You can search the numbers on this page.

・For some models, you can also use the abbreviated instruction.

Instruction manual

https://www.citizenwatch-global.com/support/guide/manual.html

Your new Eco-Drive watch is specially powered by proprietary ECO-DRIVE technology, which converts any source of light (natural and artificial) into usable energy. The harnessed energy is then stored in a special power reserve to keep your timepiece charged and running properly.

If you wear your new Citizen Eco-Drive watch on a regular basis, recharging will be virtually automatic as regular exposure to light will keep your power reserve unending. Recharge times will vary based on your timepiece and the type of light utilized; direct sunlight is the fastest, most efficient light source for recharging.

General charging requirements for basic analog Eco-Drive watches:

  • Outdoors on a sunny day (100,000 illuminance/lux): 2 minutes for 1 day use; 11 hours to full charge
  • Outdoors on a cloudy day (10,000 illuminance/lux): 12 minutes for 1 day use; 40 hours to full charge
  • At a distance of 8 inches under a 30W fluorescent light (3,000 illuminance/lux): 40 minutes for 1 day use; 130 hours to full charge

When fully charged, your Eco-Drive will continue running - even in total darkness - for at least six (6) months.

If you plan to store your Citizen Eco-Drive in the dark, you should do this for no more than six (6) months. After this extended period of time, you should ensure that your timepiece is exposed to bright light for the full recharge period as outlined above.

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